Step by step
How Trako
works
From signup to your first delivery — here's how Trako powers your restaurant's dispatch operations in six simple steps.
Sign Up & Set Up Your Restaurant
Create your Trako account in under a minute. Add your restaurant name, address, and contact details. Your dashboard is ready immediately — no complex configuration or hardware installation needed.
- Email and password signup — no credit card required
- Add your restaurant profile and brand details
- Invite staff members with role-based access
- Dashboard is live and ready within minutes
Add Your Delivery Riders
Register each rider in the system with their name and phone number. Each rider gets a unique pairing code that connects the Trako Rider app on their phone to your dashboard. Once paired, their GPS location streams to your fleet map in real time.
- Add rider name and phone number to the fleet
- Generate a unique device pairing code per rider
- Rider installs the Trako Rider app on their Android phone
- GPS starts streaming the moment they pair and go online
Create an Order
When a customer calls in or places an order, enter their details on the dispatch screen. Type the delivery address and it auto-geocodes onto the map with a pin. Add order notes, select items, and the order appears on your live board instantly.
- Enter customer name, phone, and delivery address
- Address auto-geocodes and places a pin on the map
- Add order notes, items, and estimated preparation time
- Order appears on the live board with "New" status
Assign a Rider
Pick any available rider from your fleet list or tap one on the map. The order status changes to "Assigned" and the customer immediately receives a WhatsApp message with a live tracking link. The rider's app shows the pickup and delivery details.
- Select from available riders (shown in green on the map)
- One-click assignment from the order detail panel
- Customer gets a WhatsApp message with a live tracking link
- Rider app shows pickup address, customer info, and route
Customer Tracks Live
Your customer taps the tracking link in WhatsApp and sees a live map in their phone browser. They can watch the rider's motorcycle icon moving in real time, see the estimated arrival, and know exactly when their delivery will arrive.
- No app download — opens right in the phone browser
- Live rider position on a mobile-friendly map
- Animated motorcycle icon with real-time movement
- Works on any smartphone with WhatsApp
Delivery Complete & Analytics
When the rider marks the order as delivered, the status updates on your board and the delivery time is logged. Over time, your analytics dashboard builds a picture of your operation's performance — peak hours, average times, revenue trends, and rider efficiency.
- Rider marks delivery complete from their app
- Delivery time and performance data logged automatically
- Analytics dashboard shows trends and insights
- Export reports to CSV for further analysis
Three perspectives
Who uses Trako?
Each person in the delivery chain has their own interface — no one needs training.
Restaurant Manager
Uses the web dashboard to manage orders, track fleet, and review analytics. Full access to all features.
Tools used
Web Dashboard, Mobile Dispatch App
Delivery Rider
Uses the Trako Rider app to receive orders, navigate to destinations, and update delivery status. GPS streams automatically.
Tools used
Trako Rider App (Android)
Customer
Receives a WhatsApp tracking link and watches their delivery live in any mobile browser. No sign-up or download needed.
Tools used
WhatsApp + Mobile Browser
The flow
Order to doorstep in real time
Order Created
Rider Assigned
GPS Tracking
Delivered
Ready to get started?
Set up your restaurant, add your riders, and start dispatching in minutes.
Open Dashboard →