Support
Need help with Trako? We're here to assist. Choose the option that best fits your situation.
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GPS or tracking issues
If your location isn't updating or the customer can't see tracking, make sure location permissions are enabled and you have a stable internet connection.
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Can't sign in or pair device
For login issues, contact your restaurant manager to verify your account. For rider pairing, ask your dispatcher for a new device ID from the web dashboard.
We aim to respond to all emails within 48 hours. For urgent issues during business hours, please contact your restaurant dispatcher directly.